My standard fix

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

My standard fix

Whenever users report crazy issues with mail, I have a routine of the following:

- Request user close out of Notes
- Refresh mail templated design on server (l convert -u mail\filename * mail85.ntf)
- l fixup -F mail\filename
- l updall -F mail\filename
- l compact -c -i mail\filename
- Ask user to restart Notes Client, open mail, press SHIFT+F9, followed by CTRL+SHIFT+F9, then close and re-open mail

This resolves nearly all issues. The only time I've seen it not work well, is when they have a local replica that might be hosed. In those cases, I'll delete the local replica and re-create a new one from the server.

Brian

Feedback response number WEBB97BKWT created by ~Julia Quetjipytexings on 05/02/2013